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Technical Support Desk

 

SBL offer a Technical Support Desk to our Customers who have purchased a support contract.

SBL’s Technical Support Desk is operational from 8:30 to 17:30, Monday to Friday (excluding Bank Holidays).  An online Support Portal is available to log queries on a 24*7 basis that will be responded to within the next two working hours upon receipt.  A tailored Service Level Agreement will be issued to each Customer to outline the service provided.

The online Support Portal is the first point of contact for any queries about your SBL Service. All incidents are managed from the initial query through to an agreed resolution between the Customer and our Support Team. 

Technical Support Desk Customers can click the link below to access their online Support Portal.

SBL offer a Technical Support Desk to our Customers who have purchased a support contract.

SBL’s Technical Support Desk is operational from 8:30 to 17:30, Monday to Friday (excluding Bank Holidays).  An online Support Portal is available to log queries on a 24*7 basis that will be responded to within the next two working hours upon receipt. A tailored Service Level Agreement will be issued to each Customer to outline the service provided.

The online Support Portal is the first point of contact for any queries about your SBL Service. All incidents are managed from the initial query through to an agreed resolution between the Customer and our Support Team. Technical Support Desk Customers can click the link below to access their online Support Portal.

 

Technical Support Desk

 

Telephone: 01347 812123

Email: Services@softbox.co.uk

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