Customer Service Representative



Closing Date:


Ref Number:


Salary Range:


Customer Service Representative



Responsible for, but not limited to, confidently dealing with inbound and outbound Customer calls, displaying excellent telephone and customer service skills. Building relationships and analysing information to ascertain the best way of managing the call/email to enable you to get to the core of the customers issue, ensuring the customer leaves the conversation feeling happy with the service provided.

Good interpersonal and customer facing skills, able to empathise, maintain professionalism, display patience and politeness within a sometimes pressurised environment


Primary Duties include:

successful outcome

and requirements, working to exceed these wherever possible

Customer’s and other team members, recognising the importance and benefits of

effective team working


guidance from line manager.


Secondary Duties include:




Skills/Experience Required:    


Ability to build and develop relationships internally and externally.

Strong written, verbal and interpersonal communication skills

To be self-motivated and be able to demonstrate the ability to prioritise work

Attention to detail

Experience of working within a pressured environment

IT literate with a good working knowledge of Word, Excel and e-mail


Desirable Qualities:


A team player attitude, with emphasis on team goals and the passion to work beyond their defined role to ensure the entire team's success.

Previous experience within the IT industry


Qualifications and/or previous training relevant to the role

To apply for this role please send your C.V. with cover letter to

Find Out More

Get a Quote

Call Me Back

Enquiry Form

Book Course

CTRL to select multiple dates

Email me when this course is available